Terms of Use

Welcome to Souk Al Ras. By accessing or using our website (www.soukalras.ae), you agree to comply with the following Terms of Use, which are in accordance with the laws of the United Arab Emirates (UAE). Please read them carefully.

1. General Terms

• By using our website, you confirm that you are at least 18 years old or using the platform under the supervision of a parent or legal guardian.
• You agree to use this website for lawful purposes only and in compliance with all applicable UAE laws and regulations.
• We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of the updated terms.

2. Account Registration

• To place an order, you may be required to create an account and provide accurate, complete, and up-to-date information.
• You are responsible for maintaining the confidentiality of your account details and for any activity under your account.
• If we detect any suspicious activity, we reserve the right to suspend or terminate your account.

3. Product Listings & Availability

• We strive to provide accurate product descriptions, images, and prices, but errors may occur. If an error is found, we reserve the right to correct it before processing your order.
• Product availability is subject to change, and we may limit the quantity of any product purchased.

4. Payment & Pricing

• Prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes.
• We accept various payment methods, including credit/debit cards, Tabby, and cash on delivery.
• If a transaction is flagged as fraudulent or suspicious, we reserve the right to cancel the order and report it to the relevant UAE authorities.

5. Returns & Refunds

• Returns and refunds are subject to our Return & Refund Policy, in compliance with UAE Consumer Protection Laws.
• Products must be returned in their original condition within the specified period.
• Refunds, if applicable, will be processed via the original payment method.

6. Prohibited Activities

You are strictly prohibited from:

• Engaging in fraudulent transactions or attempting to deceive other users.
• Posting or transmitting offensive, defamatory, or illegal content.
• Attempting to hack, disrupt, or interfere with our website’s functionality.
• Violating any intellectual property rights related to our content, products, or branding.

7. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  

8. Governing Law & Dispute Resolution

• These Terms of Use are governed by the laws of the UAE.
• Any disputes arising from these terms will be resolved through UAE courts or alternative dispute resolution methods, as required by UAE law.

9. Contact Information

For inquiries regarding these Terms of Use, please contact us:
📞 +971501933053
📧info@soukalras.ae

By continuing to use Souk Al Ras, you acknowledge that you have read, understood, and agreed to these Terms of Use.