Privacy Policy

At Souk Al Ras, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the United Arab Emirates (UAE) data protection laws.

1. Information We Collect

We may collect the following types of personal data when you use our website:

Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Credit/debit card details (processed securely through third-party payment gateways).
Order History: Details of your purchases and transactions.
Technical Information: IP address, browser type, device information, and cookies to enhance your shopping experience.
Communication Data: Emails, messages, and customer support interactions.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To fulfill and deliver your orders.
Customer Support: To respond to inquiries and provide assistance.
Marketing & Promotions: To send offers, updates, and promotional materials (with your consent).
Website Improvement: To analyze website performance and user behavior for better service.
Legal Compliance: To comply with UAE regulations and prevent fraudulent activities.

3. How We Protect Your Information

We implement strict security measures to protect your data, including:

Encryption of payment information through secure payment gateways.
Restricted access to personal data, ensuring only authorized personnel can access it.
Regular security audits to safeguard against cyber threats.

4. Sharing Your Information

We do not sell, rent, or share your personal data with third parties, except in the following cases:

Service Providers: We may share your data with trusted partners (such as payment processors and delivery services) to complete transactions.
Legal Compliance: If required by UAE authorities, we may disclose information to comply with legal obligations.
Fraud Prevention: We may share data with security agencies to prevent fraudulent activities.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, track preferences, and provide personalized content.
You can manage your cookie preferences through your browser settings.

6. Your Rights & Choices

Under UAE privacy laws, you have the right to:

Access & Update Your Information: You can review and edit your personal details in your account settings.
Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time.
Request Data Deletion: You may request that we delete your personal information unless required for legal purposes.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the platform signifies your acceptance of the updated terms.