Answers to the questions our customers ask most
We process, ship, and deliver the orders within 1-2 business days.
Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real time.
Currently, we only deliver within the UAE. Stay tuned for updates on international shipping.
If your order has not been shipped yet, you can contact our customer support to update your address.
We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ Tabby (Buy Now, Pay Later)
✔ Cash on Delivery (COD)
Yes! We use secure and encrypted payment gateways to ensure all transactions are safe.
Yes, COD is available across the UAE.
You can return products within 3 days of receiving your order (the refund reaches your account in 5-10 business days), or exchange them within 14 days. Items must be unused and in their original packaging.
If you receive a damaged or defective item, please check it upon delivery and notify us on the same day for a replacement or refund.
The refund reaches your account within 5-10 business days after we receive and inspect the returned item.
If the return is due to damage or defects, we cover the shipping costs. If the return is due to a change of mind, you will be responsible for the shipping fees.
We update our inventory regularly, but in rare cases, some products may be out of stock. If this happens, we will notify you immediately.
Yes, we only sell premium, authentic, and high-quality products.
Yes! We specialize in wholesale prices for bulk orders. Contact us for more details.
You can reach us via:
📞 Phone: +971501933053
📧 Email:info@soukalras.ae
Our support team is available every day from 8 AM to 12 midnight (UAE time) by WhatsApp, phone and email.
